We ship to ALL countries in the world.For real time rates,kindly use our shipping calculator in the cart or on checkout.
Please ensure you enter correct country, city, postal/zip code for all destinations to get real time shipping rates from our partners DHL Express.
Standard Shipping (DHL)
Delivery in 3-7 business days
Express Shipping (DHL)
Delivery in 2-4 business days
Complimentary Shipping (YALLO)
Free deliveries are only available for Nairobi in Kenya without minimum purchase. Other regions in Kenya may attract delivery charges depending on location ,quantity and urgency.Free shipping is not available outside Kenya.Use our shipping calculator in the cart or on checkout for shipping rates outside of Kenya.
RETURNS AND REFUNDS
Making a return is quick and easy: you have 7 days from delivery to ship your items back to us using the pre-addressed label included in your order.
You can return any item purchased on our Yallo Online Store WITHIN 7 DAYS OF THE DELIVERY DATE. Here’s how:
- Request and fill a return form on: firstname.lastname@example.org
- Make sure the product you return is in its ORIGINAL CONDITION, TAGS AND PACKAGING INCLUDED, otherwise we will be unable to accept your return and issue a refund.
- Use the address included in the order. Shipping will be paid by us, call or email us for DHL courier account details when making the return.
All returns must be shipped from THE SAME COUNTRY THEY WERE PURCHASED FROM.
Once your package reaches our warehouse, please allow 7-10 business days (Mon to Friday) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email and possibly a call.
We usually accept returns WITHIN 7 BUSINESS DAYS of their arrival at our warehouse. During peak times, it could take up to 10 business days. Once your return has been accepted, we will immediately request reimbursement and send you a confirmation email. We might also place a call to the number provided in the order form.
The time needed to process your refund may vary based on the payment method used:
CREDIT/ DEBIT CARD: Our bank will reimburse you within 7 business days of the Return Acceptance Confirmation email. The time it takes to restore the credit back to your account depends on the Credit Card Issuer.
PAYPAL: You will see the refund in your PayPal account within 48 hours of the Return Confirmation email.
PESAPAL: You will see the refund in your account if payment is done from pesapal within 72 hours of the Return Confirmation email.
BANK TRANSFERS: You will see the refund in your account if payment is wired into our bank within 5 days of the Return Confirmation email.